Catchers Helpdesk WordPress Plugin
Catchers Helpdesk WordPress Plugin

Catchers Helpdesk – is a plugin, which creates a powerful ticket system right in WordPress admin area.

Every request sent to your support email becomes a ticket in your helpdesk . You can easily categorize and prioritize tickets and assign them to the right people in your team.

You don’t have to worry about multiple agents responding to the same ticket anymore because everyone on your team (user in admin area) can see who is working on each ticket, as well as its status.

The key features

E-mail fetching
Your potential clients can reach you via email or by using the contact form. You can respond to emails and your customers will receive immediate replies. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.

Saved replies
Affordable and useful tool for saving you time. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication: from inquiry, to request, to support.

Conversation feed filtering
You can filter all conversations on the ticket page for the easier organization. Filtering Conversations allow you to selectively view conversation messages by author and status.

Private notes
Public comments can be read by anyone who has access to the ticket. You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users.

Ticket history
A simple listing of the date and time a request was assigned to someone and who it was that assigned it as well as status changes. The activities feed in a ticket shows you a quick log of all the activities that have been happening on it.

Tickets export
You can export your tickets list to a CSV whenever you want to create custom reports or presentation for the manager.

Embed contact form
«Help Catcher» – is a simple embed code you can add to your website, which enables customers to contact you without leaving the page. Choose background, hover colors, conversation text and be prepared for a new flow of customers requests.

Customer card
Helpdesk plugin includes client cards. On the ticket page, you can see the customer’s information with tags. Contact information and client’s previous tickets.

Documentations

Changelog

= Version 2.1.1 - 10 May 2016 = * WordPress 3.6 compatibility * Fixed a bug with color settings for Help Catcher * Fixed a bug with macros on General settings tab = Version 2.1.0 - 26 April 2016 = * Add new option with category filter on tickets list * Add new option: Auto-add default assignee of ticket category * Add new option with mail fetching rejection * Fixed a bug with footer orientation = Version 2.0.2 - 19 April 2016 = * Add new feature for Help Catcher: unlimited integration with sites via source code * Fixed a styling issue on the Help Catcher form * Some changes with method of creating temporary file (PHP settings) * Fixed a styling issue on the Help Catcher form * Correct tables and forms visualization in admin area = Version 2.0.1 - 30 March 2016 = * Help Catcher - embed widget for web pages * Macros support for autoreply * Message footer template * Styles cleanup * Translation POT file cleanup * Minor mail setting fixes * CC field in conversation feed * Old PHP version fixes = Version 2.0.0 - 15 March 2016 = * Saved replies with macros * Conversation feed filtering * Forwarding * Cc and Bcc fields * Private notes * Ticket ID and status badge in title * Reply UI cleanup * Fixed SSL/TSL for email fetching * Fixed "Wrong email" error in "Add new contact" = Version 1.0.6 - 2 March 2016 = * Minor bug fixes and stability improvements = Version 1.0.0 - 28 January 2016 = * Initial release
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