- January 4, 2013 at 3:14 pm #3056
I still do not have any answer on my previous topic but i already have more concerns:
How come the deposits made by my members needs to go to wpeden? And how come when a new person register, he receive a message “Thanks for registering to wpeden.com”?
I will need to change both of those things please. Considering the price I paid for this theme, I don’t think you should be the middle-man on any transactions.
I hope there is a way to change that and I hope for an answer on both my topics soon.
Best regards,January 10, 2013 at 8:11 am #3076
I filled a dispute with paypal on those grounds:
– All deposits made through your theme goes to you and not to me.
– No affiliate management section as described
– Many broken links and unusable features (demo, screenshots…)
– NO SUPPORT TO SOLVE THOSE ISSUES!
I received an answer within 24h (much faster that the inexistent support):
“Actually the theme is fully functional. There are also forum in our site to ask any question and we also assist to setup on need and as it is intangible product we refund only if our support team can’t make it work in your site. But actually this is fully tested theme , already working for us and many other users, so certainly will be working for you too. Please send a temporary wp admin login info to our support team so that they can assist you to set it up on your site. support team email: email@example.com. Thanks”
I straight away sent you an email and after 3 days I still didn’t get any answer. Now I understand that it will be difficult for me to get any refund if you do not want to do the right thing and refund me. However, i WILL make a couple of video explaining your behavior and showing that the theme is far from what it is advertised.
I am still willing to settle that peacefully if only I can talk to anyone in the support team. ThanksJanuary 13, 2013 at 1:44 pm #3094WordPress EdenKeymaster
please send a temporary wp-admin login info to firstname.lastname@example.org . We will do full free setup for you.January 13, 2013 at 3:38 pm #3095
At least, thank you for your message.
I really want to understand how to change those things on my own:
– The deposits needs to be made directly to me.
– Need to know how to change the affiliate option (at least the percentage given to them)
I did already sent you an email on the 8th of January. I will resend it right now.
EmmanuelJanuary 13, 2013 at 4:44 pm #3096WordPress EdenKeymaster
ok, please also send forum post link with email.
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