[HALODIN]

Thank you for 1.3.2 and the optimized mobile view. I can see the message sent message works each time now, which is great! From a PC it is now perfect 10/10, I can’t find anything wrong. Unfortunately from an iPad I’ve found 2 issues.

1) Whilst the form now looks perfect on the iPad, the fields From, Subject and Action are missing on the Inbox and Sent folders.
2) When composing a new message, the “Recipient Username” field doesn’t auto-suggest a recipient on the iPad, which will cause problems.

I know you’ve worked really hard on this, but would you mind taking a look at these 2 please?

Thanks for your efforts!

Craig.

[HALODIN]

Any luck?

[WordPress Eden]

Hi,
Checked the username suggestion issue with ipad. It is working fine. The possible issue in your case could be the Capital letter (First letter comes capital in ipad ), When you type first letter comes capital but your usernames does not have that letter.

Other issue with TO,FROM, SUBJECT are designed that way. We kept those TITLES omitted in mobile view ( thing is it is not a bug 🙂 ). It is actually very intuitive how it looks now in small devices.

Let us know if having any other issue.

Thanks.

[HALODIN]

Hello,

Thanks for the reply. You’re right it is a case sensitivity issue, which is a problem in my humble opinion. You have to remember users won’t work that out and with users creating their own registration details, some will be upper case and some will be lower case, which means it will look like some users are missing. Can you change this so it’s case insensitive please?

Sorry I disagree, I would say it’s non-intuitive. People are used to Google mail and Outlook and each one of those has column headers. Software to non-IT users needs to be as simple and as obvious as possible, which means labeling everything for them. Also having column headers on the desktop view of your mail client and not in the iPad view, is counter-intuitive in my opinion. It may have a cleaner look, but it’s not as fool proof, which concerns me. Can I ask you to reconsider this decision please?

Thanks for your patience and help.

Regards,

Craig.

[HALODIN]

Could I have a reply please?

Regards,

Craig.

[HALODIN]

In addition to the 2 issues immediately above, the CSS is an issue when viewed through IE (chrome + FF are perfect on a PC). There is a line under all the tabs – Inbox, Compose and Sent.

Can you fix this as well please?

Thanks,

Craig.

[WordPress Eden]

Checking the issue and update is coming soon.

[HALODIN]

Thanks for the reply. Are you looking at all 3 issues?

Regards,

Craig.

[HALODIN]

Hello,

I’ve just noticed the standard PC version of the recipient “auto-suggestion” pop-up is case sensitive as well. Can you change this as well please? It will just cause confusion and there’s no benefit.

How are you progressing on the other issues and are you now dealing with 4 issues in total?

Regards,

Craig.

[HALODIN]

I’m not sure if you made a change to my site, but the IE CSS issue is resolved, it displays exactly as it should now. If you changed this, thank you.

The following issues are still outstanding, would it be possible to have an update please? I would like to go-live with my site at the end of December, but I can’t until these issues are resolved:

1) The fields “From”, “Subject” and “Action” are missing on the Inbox and Sent folders when viewed through an iPad. Can I please ask you to reconsider your position on this please? Could you at least have it as a configurable option? I don’t agree that this makes it more intuitive.
2) The auto-suggest “Start typing to see suggestions” a recipient is case sensitive on both the iPad and the PC, this is a major usability issue.

A speedy reply would be appreciated.

Thanks,

Craig.

[WordPress Eden]

New version released. Update your copy.

[HALODIN]

Thanks, I really appreciate that update. As much as you’re going to hate me for this, I’ve just discovered a problem with the auto name-suggest. It only works if there isn’t a space in the name. For instance “Jim-Smith” works, but “Jim Smith” doesn’t. We use full names instead of nicknames in our username field.

Would you be able to fix this please? I’ll leave you alone after that!

Thanks,

Craig.

[WordPress Eden]

It is working in my test. PLease check again.

[HALODIN]

Thanks for the fast reply. It’s definitely not working in either FireFox, Internet Explorer or Chrome. Just to be sure I used incognito in chrome, safety mode in IE and Private Browsing in FF to make sure it wasn’t a cache issue. I don’t have any cache plugins on the server and the older version of your plugin was deactivated and then deleted before I installed the latest build.

In all 3 of those tests above, if I type without the quotes “Ad” or “ad” it auto-suggests the “admin” user as a recipient, but if I log in as several different users and try and find me or any other username it doesn’t work.

Is there anything you’d like me to check?

Thanks,

Craig.

[HALODIN]

Any idea when you’ll take a look at this? I don’t mean to pressure you but I’m being hassled to put my site live, so an ETA would be very helpful.

Thanks,

Craig.

[Author]

Posts